We've had loads of questions about Covid-19 and what's happening once we're able to open. Here are a few questions and our responses at the moment. Please be aware that these may change as the lockdown is relaxed. I'm sure there are more questions, if so please feel free to contact usWe will update this page as often as we can. 25/06/20
Are you open?
As of 1st June we aren't open, following government guidance but we're looking to open as soon as we can.
Can we still make a booking?
Yes, you can. All our bookings are provisional but would require a deposit to be confirmed.
Can we change our booking dates?
If the lockdown continues over your booking period we offer you the chance to rebook to another period, either later this year or next year. Please be aware that prices may vary according to when you rebook (low, mid or high season). We have tried to keep prices the same wherever possible and will keep pricing the same if you rebook for the same(ish) time next year.
How close are your safari tents to each other?
The tents, Taw and Torridge are 30 metres away from each other. Both are about 100m from the parking area.
What is your check-in process?
We are setting up self-check-in for our guests, we are planning on providing you with a video and the check-in process, as a check list before you arrive.
Do we share anything with other guests?
The following areas are shared but it is relatively easy to social distance.
Parking area - a large area, we've allocated spaces for each tent
Play barn - we're considering the best way to manage this area and may have to close it for initial openings- updates later on this
Paths and access routes
Recycling and waste areas - bins are provided which make this easy to socially distance
We can offer the use of a washing machine in a separate building if required. The washing machine has a 9kg drum.
What equipment is dedicated to our tent?
Each tent has it's own grassed area, BBQ, hammock and fire pit, plus a trolley for getting wood and collecting your luggage.
Are the tents fully contained - shared toilets?
Each tent is self-contained you don't share washing, cooking or toilet facilities with anyone else.
What information is in the tent about the site and where we can go in the area?
We have decided to remove a number of items, to avoid cross contamination. These include guide books, maps, games and welcome packs. We are providing our welcome packs online and as an email before you arrive. We will also be doing a range of online videos.
What can we do around the site?
You are free to walk around the site and adjoining fields and woods, but not to enter any builbings except for wood. We suggest that you bring your own games and outdoor activities, I'm afraid that we can't offer them at the moment.
What cleaning equipment is there?
We have provided a range of cleaning equipment in each tent - for your use. This includes wipes, bleach, surface cleaner and disposable towels. If you can suggest anything else that you may need, please let us know. We have taken advice about this from consultant Environmental Health officers.
How do you do your cleaning between guests?
We do a deep clean of each tent after it's been used and follow a cleaning procedure based upon a risk assessment for each area of the tent and site. We also keep a record of each clean that we can make this procedure available to you if you wish. We have taken all practicable steps in doing this but any suggestions gratefully received.
Do you supply linen and towels?
Yes, we provide each tent with their own linen and towels, based upon the number of guests. More is available for those emergency situations.
Do we need to do anything when we leave?
We ask that you leave the tents clean and tidy, as per our T&C's.
All rubbish and recycling is put in the appropriate bins at the parking area.
Linen (bedding and towels) are put in the laundry bags provided. This ensures minimal handling and keeps everyone as safe as practicable, we have set this up with our laundry providers.
Please wipe down as many surfaces and contact areas as you can. Every little helps.
What do we do if we find someone has Covid-19 in our party either before, during or after our stay?
We are currently seeking advice on this but our guidance at the moment is:
Before arrival - please let us know as soon as you can, wherever possible we would try to arrange an alternative date. If we can fill the slot we may be able to offer a refund of your balance but not the deposit.
During your stay - this will be on an individual basis, depending on when you arrived. We would recommend trying to get home as soon as possible, we feel it's better to be at home rather than stuck away from home. We will provide as much assistance as we can and would not expect you to have to stay until the end of your booking. Once you have left we will deep clean the tent and surrounding area, and advise the next tent guests of the situation so that they can make a judgement about their stay.
After your stay - this would apply for up to two weeks after you leave, please let us know so that we can advise current guests, or those that have stayed after you. It is in everybodies interests that we are as open as possible about this and can take appropriate action to protect ourselves and loved ones.
With regard to this question we are seeking further advice from the government, glamping association organisations and our bookings provider, Canopy and Stars, who have been exteremly supportive throughout this.
We want you to have a great break with us at Welcombe Meadow and are doing everything we can to achieve this. It's a challenging time for everybody but we believe that by following good practice and listening to you we can ensure you have a relaxing and memorable getaway - for the right reasons!
Bob & Mel